FAQs

We’ve put together some information that will make your visit with Santa memorable and cherished

HOME VISITS

What does Santa need to know before he arrives?

Any information about the people that will be attending can be helpful and magical, but too much information can be overwhelming to Santa.

That said, if you want to make your Santa visit special, there are a few details that Santa does need to know:

  • Is this a surprise visit, or do they know that he is on his way?
  • How does your family want this visit to be remembered?

Having everyone sing, ie. “Jingle Bells” or “Santa Claus is coming To Town” creates a wonderful atmosphere for Santa to enter.

 

What should I do to prepare for Santa's visit?
  • Make sure that Santa has a parking spot that is close by the home or event.
  • Make sure everyone is there prior to Santa arriving. You can arrange to have Santa call you when he is 5 minutes away, so that you can get everyone ready.
What should we call the "Big Guy in Red?"

If you want to have his full attention, always address Santa as Santa!  ❤️ 

Does Santa get hot in his Santa Suit?

You are so thoughtful to ask.  Yes, depending on the environment, Santa can get very hot while wearing his suit.  For this reason, please make sure that the inside location isn’t overly hot and that Santa’s chair isn’t in front of a lit fireplace.  If possible, have a small fan available to help keep Santa cool during his appearance.

What kind of chair does Santa prefer to sit on?

Going up and down chimneys would make anyone’s back a little sore overstuffed recliners, or comfortable sofas are hard on Santa’s knees.

  • Please have a sturdy chair for Santa to sit on. A straight back dining room style chair without arms is a perfect choice. Please, nothing with wheels!  
  • Place Santa’s chair near your tree or wherever you want, so as to get a nice background for the pictures.  If there are going to be others in the photo, leave enough room for the people to stand behind the chair if necessary.
Is it okay to take photos or video of Santa's visit?

Absolutely!  Santa loves getting his picture taken with his special friends.  Please remember Santa’s time in limited, so be prepared.

  • Make sure all cameras and video equipment are charged and ready to go.
  • Where will the pictures be staged?  Make sure furniture is arranged ahead of time.  By the Christmas Tree, or the fireplace?  Please No fire in the fireplace right next to Santa.  SANTA WILL GET HOT!
Can I have Santa hand out gifts during his visit?

If you have gifts or items to be handed out, Santa is more than happy to do so.

  • Please have the gifts well marked with printed names that are well taped to the package, or better yet, printed with a bold marker right on the package in a legible color, as tape can fall off.
  • All gifts should be able to fit into one large 35-gallon trash bag, making sure that the bag can be lifted. If more than one bag is required, please talk to Santa ahead of time.  Perhaps a “helper” can be arranged to help with this.
  • Let Santa know when he arrives when you want the the gifts handed out.
What if I want Santa to stay and participate for extra activities past his 1-hour appointment?

If you want Santa to participate in additional activities, such as storytime, singing, cookies and milk with Santa, please let him know before he arrives and he can check his schedule.

Also, please let him know how you want to wrap up Santa’s visit?

Can I smoke around Santa?

Smoking might not get you put on Santa’s naughty list, but Santa prefers not to be around cigarette or other smoke, as it smells up his suit for other visits.

LARGE FAMILY, BUSINESS PARTYS & SPECIAL EVENTS

(See also the helpful hints in “HOME VISITS”)

What makes these events different from Home Visits?

Because these events are scaled up, oftentimes with a large number of children attending, there are important additional factors to consider, such as crowd and line control. 

Assistants or helpers are a good idea.

What special accommodations might Santa need?
  • Please know where everything is at in the facility beforehand (restrooms, etc.)
  • Depending on how long Santa is scheduled for, a break area for Santa may be needed so that he can change in/out of his suit and take a break. Please have cold water available.
  • Santa may need a fan and water as well. An indoor event can get very warm and crowded. As Santa is wearing a heavy suit, he can get overheated.  Having a small fan placed near where he is sitting and aiming it at his upper body does wonders.
  • Santa needs hourly breaks – 10 minutes for every 1 hour sitting. Work this out prior to the event. And if Santa is walking around and standing at the event, additional breaks will be needed. Again, discuss this with Santa prior to the event.
How can I help Santa with the children?

Santa will NOT lift, handle or carry a child. Parents should take their child to Santa, or place/remove a small infant in Santa’s arms.

Make sure that all faces and hands of the kids are clean and not messy/sticky. Have a batch of wipes and a box of tissues available, along with a trash container nearby.

What should I do to prepare for Santa's visit?

Make sure that Santa has a parking spot that is close by the event.

Make sure everyone is there prior to Santa arriving. You can arrange to have Santa call you when he is 5 minutes away, so that you can get everyone ready.

Are there any special instructions for taking photos at the event?

Please help to keep the line moving. Some may want to take lots of pictures – assuming a photographer is not present and/or this is allowed. But just because a camera can hold 200 pictures, it doesn’t mean a few people should can tie up the line.

How can I assist Santa in exiting the event?

Often Santa will need to leave on time to make it to the next event where children are expecting him.  Because of the number of children at larger events, please help Santa know the best route to exit the event and keep the children occupied as he makes his exit.

*Several answers are borrowed from the copyrighted guidelines that are based on the helpful hints of Santa Tim Connaghan.

Contact

(615) 364-3937